TERMS & CONDITIONS
1. INTRODUCTION
1.1. Overview: These terms and conditions govern the supply of goods by Century Plastics Ltd, trading as The Polycarbonate Store, to you.
1.2. Importance of Review: Before placing an order with us, please carefully review these terms. They outline our responsibilities, your rights, and important information regarding our products and services.
1.3. Acceptance of Terms: By placing an order, you agree to adhere to the terms and conditions outlined by our company.
1.4. Responsibility for Review: It is your responsibility to thoroughly review the terms and conditions provided prior to placing your order. We recommend that you request our returns and cancellation policy.
1.5. Procedures for Situations: In situations where issues or errors arise, customers are expected to follow the procedures outlined in the terms and conditions.
2. ABOUT US AND CONTACT INFORMATION
2.1. Identity: We are The Polycarbonate Store, trading under Century Plastics Ltd, a registered company in England and Wales.
2.1.1. Company registration number is 02558642.
2.1.2. VAT number is 780467703.
2.1.3. Registered office is at 5.2 Central House, 1 Ballards Lane, London, N3 1LQ.
2.1.4. Sales and Customer Service office is at 3 Carriage Dr, White Rose Way, Doncaster, DN4 5JH
2.1.5. Warehouse is situated at Unit 5 Boston Rd, Heckington, Sleaford NG34 9JD
2.2. Support Contact: You can reach our office team at 0114 357 0238 or via email at customerservice@thepolycarbonatestore.co.uk
2.3. Sales Contact: For inquiries, contact our office team at 0114 357 0327 or email us at sales@thepolycarbonatestore.co.uk
2.4. Communication: We will primarily communicate with you via telephone or email using the contact details provided with your order.
3. INTERPRETATION
3.1. Definitions: Various terms used in these terms and conditions are defined herein for clarity and understanding.
3.2. Writing: For the purpose of these terms, "writing" includes communication via email.
3.3. Working Days: Working days refer to Monday to Friday, excluding weekends and public holidays.
3.4. Goods: Goods refer to the products or services which we are to supply in accordance with these conditions.
4. ORDER ACCEPTANCE
4.1. Acceptance of Order: We will confirm acceptance of your order via email, initiating a contract between you and us. Payment confirmation is required for order acceptance.
4.2. Rejection of Order: We reserve the right to reject orders due to various reasons, including stock availability or pricing and description errors.
4.3. Order Number: Each accepted order will be assigned an order number for future reference.
4.4. Confirmation of Order: You will receive an email order confirmation which presents your order number. If you do not receive this confirmation within a few hours, please contact our team for support.
5. DESCRIPTION OF GOODS
5.1. Variations: Product descriptions may vary slightly from those displayed on our website. Specifications provided are approximate.
5.2. Tolerances: Cutting tolerances apply to all sheeting, with variations within specified margins. Refer to the products page on the website where this is listed.
5.3. Illustrative Purposes: Descriptions and images serve illustrative purposes only; actual products may vary in size or colour.
5.4. Brand Variability: Products may vary in brands due to supplier availability; we cannot guarantee a particular brand when your order is placed.
5.5. Pre-Taping Service: We offer a complimentary pre-taping service for twinwall and multiwall polycarbonate sheets, applying aluminum tape at the top and anti-dust tape at the bottom. To prepare for taping, a scoring device removes approximately 10mm of protective film from both ends of the sheet. This leaves a visible score line, which is standard practice and does not affect the material quality.
5.5.1. For roofing applications, accessories will cover this score line. For other uses, if you prefer no score line, please request sheets without pre-taping. Tape can be purchased separately for manual application.
5.5.2. When ordering online, select “Yes” or “No” for pre-taping; for phone orders, please specify if pre-taping is not required. Without a specific request, sheets will be pre-taped as standard.
5.5.3. This score line is standard practice, does not compromise the material quality, and is not considered damage; therefore, it is not eligible for return or replacement.
6. AMENDMENTS TO ORDERS
6.1. Requests for Amendments: Requests for order amendments should be made within 24 hours of order placement via email to customerservice@thepolycarbonatestore.co.uk
6.2. Limitations: Amendments cannot be made to bespoke or pre-cut items already processed by the warehouse.
7. ORDER FULFILLMENT
7.1 Products: Some of the products we offer, particularly our over-the-door canopies and kit canopies, are delivered via a courier service, currently Arrow XL. To arrange the delivery, Arrow XL will contact customers directly to schedule a suitable delivery date. Please note that this process is managed solely by Arrow XL and not by our company.
7.2 Split Orders: As our products are stored across multiple warehouse locations, there may be occasions when your order is split and delivered separately. You will incur only one delivery charge; however, please be aware that your items may arrive at different times.
8. DELIVERY AND COLLECTION
8.1. Delivery Information: Refer to our website for detailed information on our in house delivery service.
8.4. Self-Collection: Customers opting for self-collection will receive communication regarding the collection process and timing. We require a minimum of 72 hours for processing and cutting, which is subject to stock and availability.
8.5. Delivery Costs: Delivery costs are outlined on our website or can be obtained by contacting our office team.
8.6. Lead Time: We aim to deliver goods within 3–10 working days, with some regions 7-14 working days, larger orders taking up to 3 weeks and some bespoke items 2-4 weeks, all subject to stock and availability.
8.6.1. We strongly advise not to book jobs, builders, or labourers on site until you have received your order, and it has been checked for damages and discrepancies and is in good condition.
8.7. Inspection upon Delivery: Customers must inspect goods upon delivery and report any damages or discrepancies within 72 hours to customerservice@thepolycarbonatestore.co.uk
8.8. Damages and Discrepancies: You must send us photographic evidence of the damages to allow us to raise a replacement. If you have any discrepancies against your order e.g., missing items, received wrong colour, this must also be reported within 72 hours of receiving the delivery. If you don’t wish to have a replacement, you may opt for a partial refund.
8.8.1 Any tampering or alteration of the goods third party to us will void eligibility for a replacement or refund.
8.9. Liability for Delivery Issues: We are not liable for delivery delays caused by events beyond our control (e.g., if a driver runs out of their driving hours, traffic, breakdown of machinery or vehicle etc.) or incorrect information provided by the customer.
8.9.1. Late Delivery: We accept no responsibility for any incurred fees for labour, late fees occurred from your customer or any other legally binding arrangements third party to us.
8.10. Goods Responsibility: Goods become the customer's responsibility upon kerbside delivery.
8.11. Ownership Transfer: Ownership of goods transfers upon full payment.
8.12. Storage: Refer to our website for detailed information on our storage tab. Where improper storage has taken place, we will not accept the goods as damaged.
8.13. Where we Deliver: We do not offer international delivery, we only offer delivery on the UK mainland.
9. IF THERE IS A PROBLEM WITH YOUR GOODS
9.1. Duty of Conformity: We are obligated to provide goods that meet the terms of this contract. For questions or complaints, contact us within 72 hours of receiving the order at customerservice@thepolycarbonatestore.co.uk
9.2. Replacement Policy: Our company may offer replacements in cases where errors or defects are acknowledged on our end. However, certain conditions and produced must be met, including the condition of the product at the time of return.
9.3. Responsibility for Tampering: Any tampering or alteration of the goods third party to us will void eligibility for a replacement or refund. If there is an issue with the goods, they must be untampered with (cut, drilled, modified, or installed). Damages or discrepancies reported after tampering will not be eligible for a replacement or refund.
9.4. Returning Rejected Goods: If you reject faulty goods, we offer replacements or may negotiate a deduction in price, subject to agreement and our discretion.
9.5. Pre-taping Service for Polycarbonate Sheets: During preparation, approximately 10mm of protective film is removed from each end of the sheet, leaving a visible score line. This score line is standard practice, does not compromise the material quality, and is not considered damage; therefore, it is not eligible for return or replacement. Refer to clause 5.5.
10. CANCELLATION POLICY
10.1. Request for Cancellation: Please request a copy of our policy. Cancellation requests should be made in writing to customerservice@thepolycarbonatestore.co.uk
10.2. Limitations: Cancellation is not applicable to bespoke items or processed orders.
10.3. Refund Process: Refunds for cancellations will be processed within 14 days, subject to deductions and restocking charges.
11. RETURNS POLICY
11.1. Request for Returns: Please request a copy of our policy. Return requests must be made in writing to customerservice@thepolycarbonatestore.co.uk
11.2. Eligibility: Returns are only applicable to non-bespoke items within 7 days of receipt.
11.3. Returns Process: Goods must be returned in original condition and packaging by the customer to our warehouse address for inspection.
11.4. Refund Procedure: Refunds for accepted returns will be processed within 14 days of receipt of the goods, subject to deductions and restocking charges.
12. RIGHTS TO END CONTRACT
12.1. You have the option to terminate your contract with us, with conditions based on the circumstances:
12.1.1. Cancellation: You may cancel within 24 hours of placing your order without charge. After this period, a fee may apply. Contact us for order changes.
12.1.2. Faulty Goods: If the goods are faulty or misdescribed, you may end the contract, get replacements, or receive a refund, see clause 8.
12.1.3. Our Actions: If you're ending the contract due to our actions, refer to clause 11.2.
12.1.4. Change of Mind (Consumers): If you're a Consumer and wish to return goods for reasons other than faults, see clause 10.2 for conditions.
12.2. Contract Termination: We will immediately end the contract and refund you if:
12.2.1. There's an error in the price or description of goods.
12.2.2. Supply may be significantly delayed due to external events.
12.2.3. Supply is suspended for technical reasons exceeding 30 days.
12.2.4. We've violated terms, granting you the right to end the contract.
12.3. Consumer Rights to Change Mind: Consumers have 14 days to change their mind for a refund, with exceptions for bespoke goods.
12.4. Deadline for Return: You have 14 days after receipt to return goods, unless delivered in multiple shipments.
13. ENDING THE CONTRACT WITH US
13.1. Notification: Inform us via email, providing necessary order details.
13.2. Return of Goods: You must return delivered goods. Contact us for authorisation and return in person, ensuring goods are unused and in original condition.
13.3. Return Costs: We will collect goods that are faulty or errors on our part. In all other circumstances, customers must return goods themselves.
13.4. Refund Process: We refund the purchase price, including delivery costs, via the original payment method.
13.5. Deductions: Refunds may be reduced for damaged or unusable goods.
13.6. Refund Timing: Refunds are processed within 14 days of receiving returned goods, see clause 10.4.
14. LIABILITY
14.1. Responsibility: We are responsible for foreseeable loss or damage resulting from breaches of this contract.
14.2. Exclusions: Liability exclusion does not apply to instances of negligence, fraud, or personal injury.
15. INFRINGEMENT OF RIGHTS
15.1. Indemnity: Customers indemnify us against any infringement of rights resulting from specified works.
16. PERSONAL INFORMATION
16.1. Data Usage: Personal information usage is outlined in our privacy policy.
17. PRICE AND PAYMENT
17.1. Pricing: Prices quoted are in British Pounds Sterling and inclusive of VAT.
17.2. VAT Adjustments: VAT adjustments may apply based on prevailing rates.
17.3. Pricing Errors: We reserve the right to correct pricing errors and will notify customers accordingly.
17.4. Payment Terms: Payment is required before order processing.
18. OTHER TERMS
18.1. Transfer of Agreement: We reserve the right to transfer this agreement to another organization.
18.2. Transfer Restrictions: Customer rights and obligations may not be transferred without written consent.
18.3. Enforcement: Only parties to the contract may enforce its terms.
CENTURY PLASTICS LTD, T/A THE POLYCARBONATE STORE
